Marie Redmond Tuition Ltd will be providing the 11 Plus Courses under the following conditions:
1. Marie Redmond Tuition’s (MRT’s) Obligations
a. Subject to these terms and conditions, MRT undertakes to accept your child as a student of the company from the time of joining until September of Year 6 or such earlier date as is agreed between us.
b. While your child remains a student of MRT, we undertake to exercise reasonable skill and care in respect of their education and welfare. This obligation will apply during lesson times.
c. We undertake not to subject your child to corporal punishment or physical contact except where such contact may be deemed appropriate for the maintenance for good order, your child’s safety or otherwise.
d. Our website describes the broad principles on which MRT is presently run are believed to be correct at the time of publication. However, from time to time it may be necessary to make changes to any aspects of the way the company is run and we reserve the right to do so. For this reason, please notify MRT immediately if there is anything of particular concern contained on the website, as it may be that recent changes are not reflected in the current version. We will give parents notice of any changes at MRT that we regard as significant to your child the term before the change is to take effect and where practicable will consult with parents on such changes.
e. We shall monitor your child’s progress at MRT and produce regular written reports. We shall advise you if we have any concern about your child’s progress but we do not undertake to diagnose dyslexia and or other specific conditions. You may be asked to withdraw your child without being charged fees in lieu of notice if in the opinion of the Director of MRT we cannot provide adequately for your child’s needs. If MRT asks you to withdraw your child, we will refund all fees, less the cost of all scheduled lessons prior to the withdrawl. MRT also reserves the right to levy a charge for any resources used by the child that have not been covered by the fees already paid.
f. We cannot accept any responsibility for the welfare of your child while off the company premises.
2. Teaching Process
Teaching will be provided by a qualified and experienced teacher who has been thoroughly trained in Marie Redmond’s teaching methods. Course content will be planned by Marie Redmond.
3. Group Size/Placement
a. If fewer than six students have registered one month before the starting date, we reserve the right to cancel or postpone the course. Pupils however will have the opportunity to move to another course or to receive a full refund of the course fee.
b. Marie Redmond Tuition reserves the right to cancel a student’s place for any reason and will issue a full refund.
4. Acceptance and Deposit
a. An offer of a place for your child at MRT is accepted by your completing the Registration Form and paying the Deposit.
b. The Deposit and Registration Fee are not refundable if your child does not take up a place at MRT. The Deposit will form part of the first full payment.
5. Payment of Fees
a. We require payment of all fees by Direct Debit (with the exception of deposits and payments made using Childcare Vouchers or Tax-Free Childcare). We will send you a Direct Debit Mandate in advance of your first invoice of fees.
b. No enrolment will be processed and no pupil will be able to attend sessions until the full course fee payment or instalment is received.
c. Each invoice must be paid in full by the due date unless it has been agreed in writing with the Director that an alternative arrangement has been made.
d. Your child will not be permitted to attend lessons while Fees remain unpaid and MRT reserve the right to cancel their place.
e. If any payment is not made by the due date, a charge of 5% of the outstanding instalment will be levied automatically.
f. If you are using Tax-Free Childcare or Childcare Vouchers to pay your fees and you pay late, we reserve the right to require you to change payment method to Direct Debit, for your child to continue attending lessons.
g. The person who signed the Registration Form is liable to MRT for the whole of the fees and any supplemental charges unless MRT has agreed in writing to look exclusively to any other person for payment of the Fees or any part of them.
h. The fees will be reviewed from time to time (usually annually) and may be increased by such amount as MRT considers reasonable. Notice of an increase in the Fees will be emailed to you prior to the end of the penultimate term before the increase is to take effect.
6. Amendments, Cancellations and Refunds
a. Parents are advised to consider carefully their circumstances and personal commitments before enrolment, as fees will be refunded only if a written cancellation note is received before the beginning of the course. The following amounts can be refunded: full refund if cancellation note is received 28 days before the course commences, half refund if it is received between 27 and 14 days before the course commences, no refund if cancellation note is received 13 days or less before the start of the course. Please note that the deposit and registration fee is non-refundable.
b. For courses starting from September 2021 onwards: If you wish to withdraw your child from a course that has started, please notify us by email at [email protected] and stop your payments. Your child can attend lessons until the end of the month after the last payment was made. For avoidance of doubt, as an example, if your last successful payment is on 20th January 2022, your child can attend until the end of February 2022. No refunds will be given for resources or tuition fees.
c. For courses starting before September 2021: If you wish to withdraw your child from a course that your child has started, you shall either give one full month’s notice to that effect or shall pay MRT a month’s fee in lieu of notice, at such rate would have been charged for the final month of provision if a month’s notice had been given. In cases where proper notice is not given, the appropriate sum in lieu of notice will become due and owing to MRT as a debt of the first day of the month which would have been the final month of provision if a month’s notice had been given. MRT also reserves the right to levy an additional charge for any resources used by the child that have not been covered by the fees already paid.
d. Fees cannot be transferred to cover payment for a course in another term.
e. If your child cannot attend their lesson, they are welcome to attend an alternative class during the same week, subject to availability. A fee of £5 per lesson change will be added to your invoice.
f. Refunds will not be issued due to a pupil’s missed lesson.
g. We are not liable for lessons cancelled due to circumstances beyond our control such as adverse weather conditions, war, pandemics etc. If such events lead to the cancellation of lessons, no refund will be given. However, we will always do our best to offer alternative lessons wherever possible.
7. Illness
a. Your child must not attend lessons if they have a contagious illness. If they display symptoms, or test positive for COVID-19, students must not attend lessons for a period of time, in line with the latest government advice. In the instance of diarrhoea or sickness, students must be symptom-free for 48 hours before attending a class.
b. If your child requires urgent medical attention while under MRT’s care, we will if practicable attempt to obtain your prior consent. However, should we be unable to contact you, we shall be authorised to make the decision on your behalf should consent be required for urgent treatment recommended by a doctor.
8. Arrival and Late Collection
a. It is important that pupils arrive promptly to each lesson in order that they do not miss the beginning or disrupt the other group members. Please also try to collect your child promptly at the end of each session.
b. If you are more than 5 minutes late to collect your child, we will assume that you have booked wrap-around care, charged at £12.60 per 15 minutes and payable within 24 hours.
c. Please note that we are not liable for any damage to vehicles whilst parked in the centre’s car park and we can’t be held responsible for any injury to persons whilst moving between their vehicle and the centre.
9. Personal Property
All items of personal property are brought onto Marie Redmond Tuition’s premises entirely at the owner’s risk. Marie Redmond Tuition will not be held responsible, nor accept any liability, for any loss or damage to any such items, howsoever caused.
10. Accountability
a. We strive to provide the best possible service. However, we will not be held accountable or responsible for the academic success or lack thereof demonstrated by the student. Although we will do everything in our power to help grades and skill sets improve, we can offer no guarantee thereto.
b. We are not liable for any direct, incidental, consequential, indirect, special, punitive or similar damages arising out of use of our tutoring service, or any errors or omissions in the content of our materials. You, the client, specifically waive any and all claims arising out of the use of this tutoring service.
c. All materials created by us are copyright. You agree that you will not publish or distribute any portion of any materials without prior written permission from us.
11. Change in Ownership etc
For the purpose of constitutional changes to MRT or amalgamation we reserve the right to transfer the undertaking of MRT to any other natural or legal person and to assign the benefit of this contract in connection with any such transfer and /or to amalgamate MRT with any other educational institution. Where appropriate we will inform and consult with all parents in relation to such changes.
12. The Parents’ Obligations
a. You undertake to encourage your child in their studies and give appropriate support at home. You will keep MRT informed of matters which affect your child, to ensure your child arrives at lessons feeling confident and positive.
b. You undertake to maintain a courteous and constructive relationship with MRT staff keeping in touch with MRT where your child’s interests so require.
c. You undertake to ensure that your child arrives at lessons punctually.
d. You undertake to inform MRT in good time of any situations where special arrangements may be needed in relation to your child.
e. If you have cause for concern as a matter of safety, care, discipline or progress of your child you must inform MRT without delay. Complaints should be made in accordance with the Complaints Policy. You undertake not to denigrate MRT in the local community if you have such a complaint and to maintain confidentiality.
f. MRT will be entitled (unless notified otherwise) to treat any communication from any person who had signed the Registration Form as having been given on behalf of both such persons. Unless other arrangements are agreed between you and MRT we shall be entitled to treat any communication from MRT to any such person as having been made to both of them.
g. Under no circumstances will MRT staff engage in extra tuition with a current or past pupil of MRT (if that pupil is in current Year 4 or 5). You agree not to request MRT for extra tuition from any of their staff.
13. Communications
All notices required to be given under these terms and conditions must be given in writing. You undertake to notify MRT of any change of contact details of any person who has signed the Registration Form. Communication will be sent by MRT to the contact details shown in its records.
14. Interpretation
Headings in these terms and conditions are for ease of understanding only and do not form part of these terms and conditions.
15. Jurisdiction and Governing Law
The contract between you and MRT is governed by English Law. You agree with us to submit to the exclusive jurisdiction of the English courts.
16. Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
9th April 2021
Marie Redmond Tuition Ltd